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Return Policy

RETURN POLICY

Online Shopping – Exchange and Return Policy

  • Each order has one chance to exchange for personal reasons (size/style).
    Purchased amount will be kept for shopping in KARMA next time if there is no suitable size or style available to exchange.     

  • Exchanging orders due to personal reasons are required to pay for the delivery charges by customers.
    KARMA will cover delivery charges of mailing out the new products(For Hong Kong/Taiwan regions).

  • For other regions, customers are required to pay for the delivery charges of mailing out the new products.

  • We will proceed to the exchange after we ensure no dirt or brokenness with the returning products.

  • Please request for an exchange with us within 3 days for any defective, wrong products or any other problems occurred.
    Also, please send back the products to us within a week. KARMA will cover all delivery charges.

  • Please keep the original selling conditions of the products including packings, parts, gifts and tags.
    Products can only be exchanged if they have been unwashed, size unmodified or no other additional works on the products.

  • We do not accept exchanging if the products appear traces of use, smell or human-made dirt including cosmetics.


Retail Shop - Exchange and Return Policy

  • We do not accept any exchanging or returning for products sold in retail shops.
    Please check the products thoroughly before your purchase.